QUOTES AND CONFIRMATIONS

If you request a quote from Planet Limousine Services, a quote will be sent via email once all the necessary transportation details are provided by the client. It is the client’s responsibility to confirm the quote, if they decide to move forward with the services quoted. If the client has never received a quote or confirmation email, it is the client’s responsibility to check their spam and junk folders since emails can end up there at times. If no quotes or confirmations were received, the client can call Planet Limousine Services at 773-742-8271 or email at reserve@limousineplanet.com for a quote or confirmation status. If the client does not want to move forward with the quote that was provided, nothing needs to be done. If a reservation is confirmed, the client will receive an automated text or email that confirms the reservation a day in advance. Direct communication via text may also be made by Planet Limousine Services assigned chauffeur.

DOWN PAYMENTS

A 30% non-refundable down payment is mandatory when booking Passenger Sprinter Vans, Party Buses, Stretch Limousines, etc. The remaining balance is due 5 days before the scheduled pick up.

If booking a reservation for Passenger Sprinter Vans, Party Buses, Stretch Limousines, etc. within 7 days of their reservation there will be a mandatory FULL non-refundable deposit and cannot be changed to a different vehicle or changed to another date or time.

Sedan and SUV orders do not require down payments unless directed by Planet Limousine Services. **Please review our Cancellation Policy below for further details**

CLEANING FEES/DAMAGES

Planet Limousine Services requires a minimum $250 Cleaning Fee Deposit for all Passenger Vans, Stretch Limousines, Party Buses, etc. in the event any vehicles need to be cleaned professionally following any completed reservations. The full cleaning fee is refunded once the vehicle is inspected and shows no professional cleaning is required. The client or any members of the clients’ party assume full financial liability for any damage to the interior or exterior of any of the vehicles of Planet Limousine Services and/or any affiliate vehicles of Planet Limousine Services caused during their reservation.

BAGGAGE

Planet Limousine Services and its chauffeurs will always assist their clients with their luggage being put in and taken out of our vehicles. We expect our clients to have their luggage curbside or outside of their pick-up locations when our drivers arrive for our client’s scheduled reservation. It is not the responsibility of Planet Limousine Services or its chauffeurs to carry a client’s luggage up and down stairs or inside any personal or commercial properties. Luggage is prohibited to be inside the seating area of ANY vehicles. Sedans have a maximum capacity of 2-3 pieces of luggage in their trunk space and SUV’s have a maximum capacity of 5-6 pieces of luggage. Please note the amount of luggage mentioned is an estimated amount of luggage based on carry-on sized luggage. The driver has the right to refuse transportation to the passenger who brought more luggage/bags than the vehicles trunk can store, and the passenger will be charged in FULL for their reservation. If we can accommodate on short notice and bring a larger vehicle to assist, it will be the responsibility of the client to pay for the vehicle that initially arrived as well as the second vehicle that arrived to assist. Always create reservations accordingly to fit your needs. Golf bags, ski bags, bicycle cases or any other large cases require a mandatory SUV reservation, even if it is only one person traveling.

CAR SEATS

All children’s car seat orders require a mandatory SUV reservation. We do not provide children’s car seats for sedan reservations. It is the client’s responsibility to inform Planet Limousine Services of the type of car seat that is needed for their child in order for the chauffeur to arrive at the pick-up location with the correct type of car seat set up. It is the client’s responsibility to look at the car seat and make sure there are no additional adjustments that need to be made before seating the child in the children’s car seat Planet Limousine Services currently provides forward and rear facing car seats for $35.00 per car seat. Booster seats are $15.00 per booster.

WAITING TIME

Waiting time is charged in 15-minute increments and in comparison, to your vehicles hourly price. Sedan waiting time is $1.00 per minute and SUV waiting time is priced at $1.50 per minute. Our complimentary waiting time at O’Hare Airport and/or Midway Airport is applied from the time the client’s flight arrives at its gate. Domestic flight arrivals have a complimentary waiting time of 1-hour after the flight has arrived at the gate. International flight arrivals have a complimentary waiting time of 90 minutes after arriving at the gate. We do not charge waiting time if we see your flight has been delayed. Waiting time charges may be incurred if a passenger arrives late to any of their reservations or pick-up locations, time spent waiting at additional stops will also be charged as waiting time, etc. Complimentary waiting time when not being picked up from the airports is 15 minutes.

ADDITIONAL STOPS

The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by an operator does not include any additional stops. Additional stops for Sedans and SUV’s are $25.00 per stop. This pricing for stops applies to a stop(s) while heading toward the passenger’s final drop-off destination (Ex. If you need to go from O’Hare Airport to Chicago, any stop that may occur while driving toward Chicago would qualify as a valid stop. If you need to make a stop(s) at a suburb or any town that is out of the way and not heading toward your final drop-off location in Chicago will incur additional mileage fees on top of your additional stopping fee or simply be considered an Hourly-Charter* and charged accordingly. You may obtain an exact quote for additional stops or have any of your questions or concerns answered in advance by calling our office at 773-742-8271 or by emailing us at reserve@limousineplanet.com

EVENT PICK-UPS

There is a 2-hour minimum hourly charter when being picked up from an event located at Wrigley Field, Soldier Field, United Center, etc. due to the road closures and heavy traffic congestion that takes place at these events. 3-hour minimums and/or “Event-Fee” pricing may apply depending on the event or artist performing. Please note every Event Location is different and is priced differently. Locations outside of Chicago such as the Credit Union 1 Amphitheatre located in Tinley Park, IL are only accepted as a FULL hourly charter due to the difficulty of picking up from this location. Event fees will also apply when picking up from any bars or nightclubs. If you have any questions or concerns about any Events that you would like to go to or be picked up from, please contact our office at 773-742-8271 or by emailing us at reserve@limousineplanet.com

ALCOHOL IN VEHICLES

City of Chicago and State Law prohibits alcohol consumption in vehicles that do not have a divider between the driver and it’s passengers.

HOURLY CHARTERS

Planet Limousine Services has a 2-hour minimum when booking an hourly charter for sedans or SUV’s and a 3-hour minimum when booking an hourly charter for Passenger Sprinter Van’s or Stretch Limousine

HOURLY CHARTERS FOR WEDDINGS-BIRTHDAYS-QUINCEANERAS-ETC

Planet Limousine Services has a 3-hour minimum when booking an hourly charter for sedans or SUV’s and a 4-hour minimum when booking an hourly charter for Passenger Sprinter Van or Strech Limousine. If an hourly charter exceeds the amount of time the vehicle was initially reserved for, extra hours and all other charges will be applied accordingly. If an hourly charter is going to exceed its amount of time originally requested and the particular vehicle requested is scheduled to be at another pick-up location by a certain time, then Planet Limousine Services and its affiliates reserve the right to not extend the original reservation or time slot the vehicle(s) were reserved for.

Hourly Charter prices reflect a 20-mile limit per hour for sedans and SUV’s. Any miles over your limitation will be billed at $3.25-$4.00 per mile for sedans and $5.25-$6.00 a mile for SUV’s. (Ex. If you book a vehicle for 5 hours, you will be allowed up to 100 miles during that time frame. If you end up traveling 110 miles, there will be an additional $32.50-$40.00 charge for a sedan and a $52.50-$60.00 charge for an SUV).

For more information on mileage allowance or additional mileage fees for Passenger Vans, Strech Limousine, etc contact Planet Limousine Services

LONG DISTANCE CHARTERS

For Long Distance Charter Pricing please contact Planet Limousine Services by phone at 773-742-8271 or by email at reserve@planetlimousine.com

MEET & GREET

When requesting a meet and greet service from Midway or O’Hare Airports (or any other airports) the current price is $35.00 for domestic and $45.00 for international arrivals.

CANCELLATIONS

Cancellations for all sedan and SUV reservations must be made at least 12-hours before their scheduled reservation. Cancellations for Executive Vans must be made at least 6 days before your scheduled reservation to avoid being charged the remaining 70% of your reservation. In order to avoid or minimize cancellation fees, clients must notify Planet Limousine Services by phone at 773-742-8271 or by email at reserve@limousineplanet.com

NO SHOWS

If Planet Limousine Services is unable to contact or communicate with the passenger or related contact person after 15 minutes of the scheduled pick-up time by means of the information provided on the reservation, then the ride will be considered a no-show and the customer will be charged the FULL reservation fare. Not being at your pick-up location without notifying Planet Limousine Services may also result in a no-show charge and will be charged in FULL. Being at the pick-up location and refusing transportation from Planet Limousine Services will also result in a no-show charge and be charged in FULL. 

CREDIT CARD POLICY

When paying by credit card, you must supply the credit card number in advance for authorization and payment collection. Planet Limousine Services may ask for more than one form of identification to ensure the validity of the card and to protect the company and cardholder from fraudulent charges. Planet Limousine Services may also contact law enforcement in the event of any fraudulent activities. Planet Limousine Services accepts American Express, VISA, MasterCard and Discover for payment.

CREDIT CARD PROCESSING

For Sedans and SUV’s credit cards are processed on the day of your pick-up. Executive Sprinter Van reservations are processed 5 days before your scheduled pick-up. The charges will appear on your statement as the date of processing.

AFFILIATE SERVICE POLICY

Planet Limousine Services utilizes, at its discretion, licensed and insured affiliates to provide Limousine and Ground Transportation services as requested by our clients.

LOST OR DAMAGED ITEMS

Planet Limousine Services and its Affiliates are not responsible for lost or damaged items left in the vehicles. We will however make every effort to locate property that may have been left in any of our vehicles. If you have left a personal item in one of our vehicles and wish to retrieve it, you may call our office on 773-742-8271 or email us at reserve@limousineplanet.com with any information that may help us retrieve your belongings. Planet Limousine Services reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates or postal rates.

EXCLUSIONS AND LIMITATIONS OF LIABILITY

Planet Limousine Services and/or its affiliates are not financially liable in the event of any mechanical breakdown while on a charter and will only be responsible for making up lost time at a mutually agreed date. Planet Limousine Services and/or its affiliates are also not responsible for missed flights, abandoned plans or financial losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, construction/road closures, accidents, flight/weather delays, etc. Planet Limousine Services’ liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare of your reservation.